Quality Operations Lead
UK (Leighton Buzzard)
Full-time
Permanent employee
Your Role
Ensure the delivery of high-quality products and services by managing operational quality processes, driving continual improvement, and meeting customer and regulatory requirements. Foster a culture of compliance, collaboration, and customer focus.
Your Responsibilities
Deliver quality products to customers by using effective systems and ensuring compliance.
Manage customer complaint handling and maintain strong customer relationships through regular updates and problem-solving.
Oversee internal non-conformities, coordinate corrective actions, and support defect reduction across all functions.
Maintain cross-functional communication to proactively seek out best practices and process innovations.
Manage deviation requests, ensuring documentation, approvals, and timely closure.
Review and report operational KPIs (e.g., customer claims, internal non-conformances, supplier performance, cost of quality, blocked stock, customer satisfaction).
Lead and coach problem-solving activities using structured methods (e.g., Ishikawa, 5-why, 8D), and support audits, validations, supplier claims, and document control.
Stop non-compliant processes or practices and act with authority to restore compliance and uphold quality standards.
Manage customer complaint handling and maintain strong customer relationships through regular updates and problem-solving.
Oversee internal non-conformities, coordinate corrective actions, and support defect reduction across all functions.
Maintain cross-functional communication to proactively seek out best practices and process innovations.
Manage deviation requests, ensuring documentation, approvals, and timely closure.
Review and report operational KPIs (e.g., customer claims, internal non-conformances, supplier performance, cost of quality, blocked stock, customer satisfaction).
Lead and coach problem-solving activities using structured methods (e.g., Ishikawa, 5-why, 8D), and support audits, validations, supplier claims, and document control.
Stop non-compliant processes or practices and act with authority to restore compliance and uphold quality standards.
Your Benefits
- We offer an environment where all employees have the opportunity to develop, supported by the entire management team.
- Additional benefits include:
Pension scheme
End-of-year shut-down week
Employee assistance programme (EAP)
Financial and legal wellbeing programme
Grocery shopping discounts
25 days annual leave
Health cash plan
Wellbeing and healthy living programme
Exclusive deals and discounts on products or services
Your profile
- 3–5 Years of relevant experience in a similar role/function
Bachelor’s degree (business‑related field)
English C1 – Advanced / business fluent
You have solid knowledge in: Performance Enablement, Data Analysis & Statistical Methods, Quality Assurance, Continuous Improvement, Stakeholder Communication, Data Analysis and Reporting, Training, Root Cause Analysis, Compliance Management, Deviation Management, Quality Control, Customer Complaint Management, KPI Reporting, Corrective and Preventive Action (CAPA), Problem Solving, Technical Drawing Interpretation, Leadership, Control Plan Application on Shop Floor, Supplier Quality Management, Validation Planning and Execution (incl. URS / FAT / SAT), Project Management, Technical Leadership & Knowledge Sharing, Management of People (Performance & Accountability), Customer Communication.
Your contact
Kris Nagiah
HRBP
HRBP
Your Workplace
Located in Leighton Buzzard, LINDAL Valve has been operating since 1980 and employs around 275 people.
Our team works in a collaborative and international environment, where people take ownership, contribute ideas, and support each other. As a production site within LINDAL’s global manufacturing network, we combine technical expertise with a strong commitment to quality and continuous improvement to deliver the best solutions for our customers.
Our team works in a collaborative and international environment, where people take ownership, contribute ideas, and support each other. As a production site within LINDAL’s global manufacturing network, we combine technical expertise with a strong commitment to quality and continuous improvement to deliver the best solutions for our customers.
About us
LINDAL Group is a family‑owned, global leader in aerosol packaging solutions. We develop and manufacture the technology behind aerosol products for trusted brands, including valves, actuators and barrier pack systems, across 12 production sites worldwide. From deodorants and room sprays to spray paint and whipped cream, our engineering shapes products used by millions every day.